An Unbiased View of Telus customer service
An Unbiased View of Telus customer service
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Was once the leader and The main reason I have already been a faithful Telus custiomer For some time. But This is certainly about to change!!
Now it is been two weeks and my issue Along with the billing hasn't been solved , I are actually customer Telus for over 20 years which customer service is horrendous! I questioned to speak to supervisor lots of repeatedly ultimate. She stated she would they also needed me to Visit the keep the place I fall the phone off and purchased the mobile phone when I explained to her I did all of it on-line she didn’t believe me? The cellphone I been given the box was opened and there was no Bodily Sim card and or Sim card I had requested an eSIM, which wasn’t there. I needed to go all the way down to the store for getting why was my box open? Why wasn’t my box sealed? Phone fall batteries is incredibly quite sluggish like my previous cell phone was way much better than this point. I believe they gave me a aged mobile phone is the way they deal with customers with long because they reward loyalty ?!!!
@chris14 I wished to very clear up some inaccurate info. We will maintenance TELUS owned downed traces at no charge. We're going to only get rid of the road absolutely for building/renovation functions but there is a fee included. We sent you A non-public message in the event you want to maneuver forward with possibly state of affairs.
I remaining Rogers to come back to Telus for the reason that I believed within the guarantee of higher service and truthful therapy, but this expertise has actually been anything at all but.
I do know it is very discouraging mainly because I'm in the identical situation, even though it truly is with regard to the Television sign that has been lost.
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The TELUS group acknowledges that our perform spans lots of Territories and Treaty areas and we've been grateful for the normal Knowledge Keepers and Elders who're with us today, whoever has gone just before us as well as youth that inspire us.
Telus has messed up on my bill numerous situations while in the pastfew months. Not long ago by charging me 3 moments for just a provide it again which was previously returned. Then decided to go on and adjust 3 of my ideas by themselves. Initial agent I spoke to was wonderful and tried out not easy to repair The difficulty. He even contacted loyalty to help. They by no means termed. I tried to connect with myself and was maintain for good so I hung up. Experimented with Yet another Telus technical support agent he claimed he would transfer me to loyalty than proceeded to have upset for the reason that I would not allow him to finish the call when he explained he couldn't transfer me.
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I want a get in touch with from someone who has some determination generating electric power on how I can close my accounts and be completed with Telus.
The TELUS team acknowledges that our function spans lots of Territories and Treaty parts and we've been grateful for the traditional Know-how Keepers and Elders who will be with us nowadays, anyone who has gone before us and the youth that encourage us.
The TELUS workforce acknowledges that our function spans a lot of Territories and Treaty areas and we've been grateful for the traditional Know-how Keepers and Elders who will be with us nowadays, anyone who has long gone before us as well as the youth that inspire us.
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